Using Sub-Statuses
Good to know
Remember to maintain this configuration in all other languages as well. More information can be found under Settings in Multiple Languages.
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Go to Case Management, select the desired status for which you want to create a sub-status, and click Edit.
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A form will open. Click Add under Substatuses.
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Another form will open. Enter a label for the sub-status and click Add. Repeat this process until you have created all the sub-statuses.
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You can sort the sub-statuses using the buttons with the up or down icons.
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Click Save to apply your changes.
In case management, the sub-statuses will now appear as Status - Sub-Status
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